Don Theriault

Sales Consultant


Miller’s Woods and River Bend

739 Daniel Shays Hwy

Athol,  MA 01331


978-249-5331

312-205-1284

Meet Your Agent

WHY DID YOU CHOOSE TO BE A HOME COUNSELOR?

For many people, purchasing a home is the largest investment you will ever make. I like being there with you during the process to be a source of information, to put you at ease and to let you know you are why I am here. Because I am a people person, this is more than just a job for me, it is a great fit!

WHY DID YOU CHOOSE TO WORK AT HOMETOWN AMERICA?

I did extensive research before choosing to work for Hometown America. This included speaking with some staff which led me to discover a common thread among all of them: They were all very happy with their work for the company. Who doesn’t want that?

WHY HAVE YOU CHOSEN TO WORK AT MILLER’S WOODS AND RIVER BEND?

My first summer job as a young teenager was helping to install homes and do grounds maintenance right here at Miller’s Woods and River Bend. My mother was the manager here for 14 years. I guess you could say I grew up in this industry. As an active member of the local community I am glad to be able to work in my hometown. My family and civic ties are right here.

WHAT IS "EXCELLENT CUSTOMER SERVICE?"

The biggest part of customer service is listening. Excellent customer service is when an employee takes the time to listen to your concerns by genuinely expressing interest, sympathy, and their eagerness to satisfy you. Someone who is sincerely caring, compassionate, understanding, fair, and helpful is better than someone who is “just doing their job”. For me this means always having time to listen to and answer your questions because you are the reason I am here.

HOW LONG HAVE YOU WORKED WITH HOMETOWN AMERICA?

I have worked for HTA since March 2011.

PLEASE LIST SOME PAST PROFESSIONAL ACCOMPLISHMENTS (HOMETOWN AMERICA-RELATED OR OTHERWISE).

HTA’s Hometown Hero Award for exceptional customer service.

BESIDES HELPING PEOPLE IMPROVE THEIR LIVES, WHAT ARE SOME OF YOUR OTHER PERSONAL INTERESTS?

I travel to South America every summer to work on building projects to help improve quality of life for indigenous people in the rainforest. My favorite things all involve spending time with my wife and daughters.

INCLUDE ANYTHING ELSE YOU FEEL WOULD PROMOTE YOU TO POTENTIAL CUSTOMERS.